Refund policy

At Red Kounty, we want you to be happy with your purchase.

Returns

We accept return requests within 14 days of delivery for eligible items that are unworn, unwashed, unused, and in their original condition with tags attached.

To request a return, contact us at redkounty@gmail.com with your order number and reason for return. Please wait for return instructions before sending anything back.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos so we can help resolve the issue.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

For size exchanges, contact us to check availability. Exchanges are subject to available inventory.

Exceptions

Items marked final sale are not eligible for change-of-mind returns. This does not affect any rights customers have under applicable consumer protection laws.